Please contact our customer service department. They are happy to help with any query. 

EMAIL:  customercare@allethic.com

We are open from 8AM to 6PM (Monday - Saturday).

Our customer care team will be closed on Sunday.

You have 14 days from the day of receiving the package to initiate the return process. To initiate a return, please contact our customer support via email customercare@allethic.com.

Further details on how to proceed with the return will be provided by our customer support team.

Please visit our return policy page to learn more about all the cases when a return is eligible.

We ship all of our orders with fully tracked mailing services. You should have received your tracking number in your shipping confirmation email.

If you have not received a shipping confirmation email after 24 hours since placing your order, please reach out to customer support via email customercare@allethic.com for further assistance.

We accept Apple Pay and all major debit or credit cards such as VISA, MasterCard, Maestro, Amex and more.

We provide 2-hour delivery (Dubai only) and same-day UAE delivery if ordered before 12 pm. For next-day UAE delivery, place your order before 2 pm.